Effective Date: April 20, 2025 · Last Updated: April 20, 2025

Welcome to The Steeped Leaf Tea Lounge & Cafe ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thesteepedleaf.shop (the "Site") or make a purchase or booking with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

We collect information that you voluntarily provide to us when you place an order, register on our Site, make a booking, or contact us. The personal information we may collect includes:

• Full name

• Email address

• Phone number

• Billing address and physical shipping address (required to deliver your order)

• Payment information (processed securely through our payment processor — we do not store full card details)

We also automatically collect certain technical information when you visit our Site, including:

• IP address and browser type

• Pages viewed and time spent on the Site

• Referring URLs and device information

We use the information we collect for the following purposes:

• To process, fulfill, and ship your physical product orders

• To generate shipping labels and coordinate delivery with our shipping carriers

• To communicate with you about your orders, shipment tracking, and delivery updates

• To send you promotional emails, newsletters, and marketing offers (with your consent)

• To improve our website, products, and customer experience

• To comply with legal obligations

• To detect and prevent fraudulent transactions

We use trusted third-party services to help us operate our Site and reach our customers. These services may collect information on our behalf:

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized data such as pages visited, time on site, and general geographic location. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

We use the Meta Pixel to measure the effectiveness of our advertising and to deliver relevant ads to you on Facebook and Instagram. The Pixel may collect data about your browsing behavior on our Site. You can manage your ad preferences through your Facebook/Meta account settings or visit www.aboutads.info/choices.

We use an email marketing platform (such as Mailchimp or Klaviyo) to manage our mailing list and send you newsletters and promotional content. Your email address and name are shared with this platform solely for communication purposes. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email we send.

All payment transactions on our Site are processed by a third-party payment processor. We do not store your full credit card number or payment details on our servers. Payment data is encrypted and handled according to PCI-DSS standards.

When you place an order on our Site, we ship physical products directly to the address you provide. To fulfill and deliver your order, we share the minimum necessary information — such as your name, shipping address, and order details — with our shipping carriers (e.g., USPS, UPS, FedEx).

Please note:

• Your shipping address is used solely for delivery purposes and is not used for marketing without your consent

• Shipping carriers have their own privacy policies governing how they handle your data

• We recommend that you review the privacy policies of any carrier used to deliver your order

• We are not responsible for delays or issues caused by the carrier once your order has been dispatched

Our Site uses cookies and similar tracking technologies (such as pixels and web beacons) to enhance your experience, analyze traffic, and support our marketing efforts. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies – Required for the Site to function (e.g., shopping cart, login sessions)

• Analytics Cookies – Help us understand how visitors use our Site (Google Analytics)

• Marketing Cookies – Used to deliver relevant advertising (Meta Pixel)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the Site.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our Site and conducting our business (e.g., payment processors, email platforms, analytics providers), subject to confidentiality agreements

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of The Steeped Leaf, our customers, or the public

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access – Request a copy of the personal data we hold about you

• Correction – Request that we correct inaccurate or incomplete information

• Deletion – Request that we delete your personal data, subject to certain exceptions

• Opt-Out of Marketing – Unsubscribe from our emails at any time

• Data Portability – Request that your data be transferred in a machine-readable format

To exercise any of these rights, please contact us at the information provided in Section 13.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL/TLS encryption for data transmitted on our Site and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Steeped Leaf Tea Lounge & Café

Tammy Martinez, Owner & Certified Tea Specialist

210-508-0672

San Antonio, Texas

Website: thesteepedleaf.shop

© 2025 The Steeped Leaf Tea Lounge & Café.